Reviews

December 30, 2024 Brittany Hickey

"We were referred here by our friend who had Dr. Ong do his knee surgery. We had our first appointment with Dr. Ong today. We were thoroughly impressed! We went to a different office previously and we wished we would've started here. From the staff to Dr. Ong himself, what a difference from the other office! I will share our experience so hopefully I save someone else some hassle. I will update this review with his knee surgery results periodically.Any negative reviews I saw about this office, were about the doctor's bedside manner. We actually LOVED his straightforward bedside manner. We aren't here to find a bestie. We need a knowledgeable doctor that knows his stuff, who will perform a detailed surgery with incredible results.Upon leaving our first visit with Dr. Ong, my husband expressed how much more confidence he has with Dr. Ong than he ever felt with the other doctor. He didn't get the car salesman feel like we did at the other office. We didn't feel like just a number ( or just a dollar sign $$$) but we actually felt this office cared.My husband has a complete ACL tear among other knee tears. His work won't let him go back to work until he gets his knee repaired - which would be great IF he was getting paid. His FMLA only saves his job for 3 months. Trying the other office first, they wasted FIVE WEEKS of his recovery time with only an MRI to show from it.Next I will compare Dr. Ong's office with Advanced Orthopedics.ONG'S OFFICE: You call- and just imagine, someone answers! OTHER OFFICE: Waiting on hold for 30 minutes before you go to voicemail OR worse yet, waiting on hold 30 minutes before they hang up on you so you have to wait ANOTHER 30 minutes.ONG'S OFFICE: He listens to what happened to cause your injury, answers your questions and then gets down to business. He does a thorough exam, explains your findings while showing your MRI imaging and uses a knee model to give a detailed explanation of what's wrong and what needs to be done. OTHER OFFICE: You see two other trainees before you see the doctor. The doctor comes in, tells a joke. Touches your knee and stays they'll start working on prior authorization.ONG'S OFFICE: "We'll have this request in by tomorrow. My name is Myra if you have any questions..." OTHER OFFICE: "It's not turned in yet. We'll get that done within the next 7-10 business days for a prior authorization request."ONG'S OFFICE: "Where would you like your FMLA paperwork sent to? I can CC you on it as well." OTHER OFFICE: "Your FMLA paperwork will be completed in 7-10 days. We don't email paperwork. You'll have to come pick it up.""

December 9, 2024 Norma Thiel

"Professional, courteous, efficient and helpful staff. Dr. Ong is a gifted surgeon. Results of shoulder surgery a complete success. This patient is extremely grateful to have function again. Thank you."

October 17, 2024 Tim Carter (Cyber)

"Dr. Ong’s education, experience, and concerns were evident. He established complete faith with me in his practice, and I look forward to my next appointment. Also, his staff is a joy to deal with."

September 23, 2024 Shelley Harris

"Dr. Ong is a top notch orthopedic surgeon. He performed both my knee replacement surgeries and I couldn’t be happier. Today was my 6-month appt for my left knee. The x-ray of both knees was perfect! Walking pain free is a blessing!! Thank you Dr. Ong! Also, a shout out to his amazing and helpful office staff! I am grateful to all of them for helping me maneuver this process, twice! Thank you to Dr. Ong and his wonderful staff!"

September 10, 2024 Alicia New York